Use this guide when you are preparing a reference image for Fix Product Details.
Fix Product Details works best when the reference is clean, cropped, and easy for Riverflow to understand. The goal is not to upload every file you have. The goal is to upload the clearest version of the exact artwork area you want to correct.
Artwork requirements
Use artwork that is:
cropped to the visible artwork area only
sharp at 100% zoom
free from dielines, crop marks, fold lines, bleed marks, safety lines, printer notes, and annotations
exported from the original artwork file where possible
faithful to the product shown in the generated image
Do not upscale a low-quality file just to make it larger. A blurry large file is still a blurry file.
When to add more reference images
You can attach up to four reference images.
Add more than one when:
multiple products are visible in the generated image
multiple sides or panels of the same product are visible
different visible areas use different labels, logos, copy, or claims
one reference would include too much artwork that is not visible in the generated image
Each reference should be cropped to the specific visible area it is meant to fix.
Size and format
Recommended:
3000-6000 px on the longest side
PNG where possible
high-quality JPG/JPEG or WebP if PNG is too large
Limits:
maximum size: 6000 px wide and 6000 px high
maximum file size: 40 MiB per reference image
accepted formats: PNG, JPG/JPEG, WebP
Quick checklist
Before uploading, check:
Is this the exact artwork visible in the generated image?
Is all important text readable?
Have dielines and print marks been removed?
Is the image cropped to the area that needs fixing?
Am I uploading one clear reference per product or visible panel?
Visual example
