FAQs

A: Feel free to book the call with us when time works for you: https://calendly.com/d/cvpt-p5s-8dc/riverflow-ai-onboarding

A: Feel free to book the call with us when time works for you: https://calendly.com/d/ctx9-nw4-jk7/riverflow-customer-service-call

A: Yes. Riverflow is designed with enterprise-grade security and privacy in mind.

During onboarding, Riverflow only uses publicly available information from your website to help personalise your experience, including:

This information is used solely to customise your workspace and improve the relevance of your generated content.

No.

The information collected from your website is treated as private customer data and is never used to train Riverflow’s models. It is only used within your account to support your own content generation workflows.

Riverflow performs zero training on customer data.

Riverflow follows recognised industry security standards and works with businesses ranging from growing brands to large global enterprises.

Our security and compliance framework includes:

These standards help ensure your data is handled securely and responsibly.

A: Yes - Riverflow can be installed as a desktop application on your MacBook or your Windows Desktop.

To install it:

Many of our users access Riverflow this way for a smoother desktop experience.

A: Yes. Riverflow can still be useful for service businesses, agencies, creators, and brands that do not sell a traditional physical product.

You can use Riverflow in three main ways.

In the Images section, you can generate visuals without adding a product or choosing a scene.

This is useful for:

In Riverflow, a "product" does not have to be a packaged physical item.

You can add anything you want Riverflow to understand and include in future generations, such as:

Adding these as products helps Riverflow use them as visual references when generating images.

You can also create custom scenes that match the services your clients provide.

For example:

When creating scenes, upload reference images that show the setting, mood, lighting, or composition you want. This helps Riverflow generate images that are closer to your intended result.

Use:

If you are not sure how to structure your setup, contact support and tell us what kind of service you provide. We can help you map the best Riverflow workflow.

A:

It depends what you want to change or remove.

If you want to update or replace a brand, go to Brand Kit, change the brand URL or brand details, and click Update brand.

If you want to change your email address, you can do this from Team settings.

If you want to delete a full account, workspace, or personal data, please contact support. Our team will confirm exactly what you want removed and process the request for you.

If you only want to stop billing, that is a separate action. You can cancel your paid plan by downgrading to the Free tier from your subscription settings.

A:

Yes. Riverflow can generate ads and image concepts in other languages.

For the best results, tell Riverflow the target language clearly in your prompt. If the exact wording matters, provide the final translated copy yourself rather than asking Riverflow to invent or translate important text.

For example:

Create a French version of this ad. Use the exact headline: "[insert translated headline]". Keep the product, layout, and brand style the same.

A:

Not directly in the self-serve product today.

Riverflow helps you generate, organise, and export image assets, but it does not currently publish posts directly to Instagram or other social platforms from the app.

For now, download your approved images and upload them into your preferred social scheduling or publishing tool.

For more technical teams, Riverflow also supports MCP-based workflows that can connect Riverflow with agentic AI systems. If you want to explore automated posting or custom workflow automation, contact support and we can advise what is possible.

A:

No. Riverflow-generated imagery should not be uploaded or sold as standalone stock imagery on Adobe Stock or other stock / asset marketplaces.

Paid Riverflow plans are intended for using generated imagery in your own commercial work, such as marketing, ads, ecommerce, packaging visuals, social content, and client-facing creative deliverables.

They are not intended for submitting generated images to stock marketplaces or asset libraries where other people can license the image as standalone content.

If you are unsure whether your intended use is allowed, contact support before publishing or selling the imagery.

A:

First, refresh the browser. Sometimes the generation has completed, but the page display has not updated.

If the generation is still loading after more than 5 minutes, contact support with the generation link or a screenshot so our team can check it.

If the generation reaches a failed state, the credits should be returned automatically. If credits were taken and not returned, contact support and we can review the generation for you.

Useful guide: Riverflow Pricing & Credits

A:

Your login code should be sent from Sourceful & Riverflow at [email protected].

If you cannot find it:

A: If you’d like to hide images that are no longer useful, simply click the thumbs down (👎) icon on the image.

Once marked, Riverflow will automatically filter those images out of your Images and Photoshoots galleries, helping keep your workspace organised and focused on the content you want to keep.

Use the 👍 Thumbs Up button on images you like and the 👎 Thumbs Down button on images you don’t. This helps Riverflow better understand your preferences and deliver more relevant results over time.

A: Yes, you can upload bulk scenes offline with the help of our client service team. The following are the steps: