Q: I'm a free/new user. Where I can book a demo call with your team?
A: Feel free to book the call with us when time works for you: https://calendly.com/d/cvpt-p5s-8dc/riverflow-ai-onboarding
Q: I'm a paid user. How can I book a client service call with your team?
A: Feel free to book the call with us when time works for you: https://calendly.com/d/ctx9-nw4-jk7/riverflow-customer-service-call
Q: Is my website data safe when I connect it during onboarding?
A: Yes. Riverflow is designed with enterprise-grade security and privacy in mind.
What happens when I enter my website URL?
During onboarding, Riverflow only uses publicly available information from your website to help personalise your experience, including:
Brand logos
Fonts and colour schemes
Company descriptions
Product imagery and SKU information
This information is used solely to customise your workspace and improve the relevance of your generated content.
Is my website data used to train AI models?
No.
The information collected from your website is treated as private customer data and is never used to train Riverflow’s models. It is only used within your account to support your own content generation workflows.
Do you train on customer data?
For paid accounts, Riverflow performs zero training on customer data.
For free accounts, we may use anonymised and aggregated usage signals (such as thumbs up/down feedback) to help improve the platform. This does not include your website content, brand assets, or private business information.
How is my data protected?
Riverflow follows recognised industry security standards and works with businesses ranging from growing brands to large global enterprises.
Our security and compliance framework includes:
ISO 42001
ISO 27001
SOC compliance
These standards help ensure your data is handled securely and responsibly.
Q:Is there a desktop app available for Riverflow?
A: Yes - Riverflow can be installed as a desktop application on your MacBook or your Windows Desktop.
To install it:
Open Riverflow in the Google Chrome browser.
Look for the install/download icon in the browser address bar.
Click the icon and follow the prompts to install the app.
Many of our users access Riverflow this way for a smoother desktop experience.
Q: Hi, I just left feedback on a generated asset and would like help improving the result.
A: Thanks for submitting this. I’m sorry the result wasn’t what you expected.
To help you improve it without wasting more credits, I’m going to connect you with our team. They’ll review the image and suggest specific changes to your product image, prompt, or workflow.
Our team usually replies within [30 minutes] during support hours. If we’re currently offline, we’ll pick this up when support reopens at [9:00-18:00 UK Time].
If helpful, you can also book a call with one of our experts. They can help troubleshoot this result and review your broader setup, including your product images, brand setup, prompts, and workflows, so you get better results from Riverflow overall: [booking link]
Otherwise, we’ll reply here and by email once someone has reviewed it.
In the meantime, these guides may help:
Q: Can I use Riverflow if I do not sell physical products?
Yes. Riverflow can still be useful for service businesses, agencies, creators, and brands that do not sell a traditional physical product.
You can use Riverflow in three main ways.
1. Generate images without products or scenes
In the Images section, you can generate visuals without adding a product or choosing a scene.
This is useful for:
campaign concepts
social media visuals
website imagery
moodboards
service-based marketing assets
brand or lifestyle imagery
2. Use anything as a product reference
In Riverflow, a "product" does not have to be a packaged physical item.
You can add anything you want Riverflow to understand and include in future generations, such as:
a person
a chair
a cup or mug
a tool
a vehicle
a uniform
a piece of packaging
a room or object
a client deliverable
an example output from your service
Adding these as products helps Riverflow use them as visual references when generating images.
3. Create scenes for your service context
You can also create custom scenes that match the services your clients provide.
For example:
a salon
a clinic
a kitchen
an office
a workshop
a hotel room
an event space
a retail display
a lifestyle environment
When creating scenes, upload reference images that show the setting, mood, lighting, or composition you want. This helps Riverflow generate images that are closer to your intended result.
Suggested workflow
Use:
Images for general creative exploration
Products for any object, person, item, or reference you want Riverflow to reuse
Scenes for the environment or service context you want to generate in
If you are not sure how to structure your setup, contact support and tell us what kind of service you provide. We can help you map the best Riverflow workflow.
Q: How can I delete images I don't need in my Images and Photoshoot pages?
A: If you’d like to hide images that are no longer useful, simply click the thumbs down (👎) icon on the image.
Once marked, Riverflow will automatically filter those images out of your Images and Photoshoots galleries, helping keep your workspace organised and focused on the content you want to keep.
How to do it
Hover over the image you want to remove.
Click the 👎 Give this a thumbs down button.
The image will be automatically hidden from your galleries.
Notes
This action does not permanently delete the image.
Thumbs-down images are filtered from view to reduce clutter and improve your browsing experience.
This will trigger a feedback loop, which can lead you to a demo call or live chat.
Tip
Use the 👍 Thumbs Up button on images you like and the 👎 Thumbs Down button on images you don’t. This helps Riverflow better understand your preferences and deliver more relevant results over time.
Q: Can I upload bulk scenes if I don't own a Shopify store? How can I do that?
A: Yes, you can upload bulk scenes offline with the help of our client service team. The following are the steps:
Step One: Open the Live Chat (Support) in the left corner of your screen.
Click "Create a ticket - Bulk Import Scenes"
Follow the steps to enter the brands that you'd like to import to, the estimated number of scenes, and the store URL