Q: I'm a free/new user. Where I can book a demo call with your team?
A: Feel free to book the call with us when time works for you: https://calendly.com/d/cvpt-p5s-8dc/riverflow-ai-onboarding
Q: I'm a paid user. How can I book a client service call with your team?
A: Feel free to book the call with us when time works for you: https://calendly.com/d/ctx9-nw4-jk7/riverflow-customer-service-call
Q:Is there a desktop app available for Riverflow?
A: Yes - Riverflow can be installed as a desktop application on your MacBook or your Windows Desktop.
To install it:
Open Riverflow in the Google Chrome browser.
Look for the install/download icon in the browser address bar.
Click the icon and follow the prompts to install the app.
Many of our users access Riverflow this way for a smoother desktop experience.
Q: How can I delete images I don't need in my Images and Photoshoot pages?
A: If you’d like to hide images that are no longer useful, simply click the thumbs down (👎) icon on the image.
Once marked, Riverflow will automatically filter those images out of your Images and Photoshoots galleries, helping keep your workspace organised and focused on the content you want to keep.
How to do it
Hover over the image you want to remove.
Click the 👎 Give this a thumbs down button.
The image will be automatically hidden from your galleries.
Notes
This action does not permanently delete the image.
Thumbs-down images are filtered from view to reduce clutter and improve your browsing experience.
This will trigger a feedback loop, which can lead you to a demo call or live chat.
Tip
Use the 👍 Thumbs Up button on images you like and the 👎 Thumbs Down button on images you don’t. This helps Riverflow better understand your preferences and deliver more relevant results over time.
Q: Can I upload bulk scenes if I don't own a Shopify store? How can I do that?
A: Yes, you can upload bulk scenes offline with the help of our client service team. The following are the steps:
Step One: Open the Live Chat (Support) in the left corner of your screen.
Click "Create a ticket - Bulk Import Scenes"
Follow the steps to enter the brands that you'd like to import to, the estimated number of scenes, and the store URL
